Collections Operations Specialist
Robinhooda day ago
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OnsiteFull-timeMid
Summary
Robinhood is seeking a Collections Operations Specialist to join their team in Chicago, IL. The role involves managing Collections operations and customer support processes to ensure efficiency and effectiveness.
About the Role
As a Collections Operations Specialist, you will be responsible for daily operations, queue management, vendor agent support, quality assurance, metrics review, and process improvement. You will work closely with vendor support agents and travel frequently to monitor operations at BPO sites.
About You
Required:
- 3+ years experience in a customer-facing role.
- Strong written communication skills.
- Excellent attention to detail and problem-solving abilities.
- Effective organizational and time management skills.
- Previous experience in Collections and working with BPOs on-site.
- Strong interpersonal skills in working internationally.
Benefits
- Challenging, high-impact work to grow your career.
- Performance-driven compensation with bonus programs and equity ownership.
- 100% paid health insurance for employees with 90% coverage for dependents.
- Flexible benefits spending account for wellness and learning.
- Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
- Time off to recharge including company holidays, paid time off, sick time, and parental leave.
- Exceptional office experience with catered meals and comfortable workspaces.
Robinhood
Trade. Invest. Earn. rbnhd.co/social_media_disclosures
Chicago, IL