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Job Analysis:
The Compliance and Operational Risk Testing Analyst role at USAA fundamentally serves as a critical checkpoint within the enterprise’s second line of defense, ensuring adherence to regulatory, policy, and operational risk standards. The incumbent’s primary responsibility is to develop, execute, and document independent testing procedures to validate that departments comply with applicable legal and internal requirements. This requires not only technical proficiency in information security auditing and risk testing but also the ability to analyze complex data trends to identify root causes of compliance gaps and recommend corrective actions. Success in this role hinges on balancing methodical rigor with practical collaboration: the analyst must build trusted relationships with multiple stakeholders, including internal control partners like Audit, Risk & Compliance, and Legal teams, facilitating an integrated risk management approach. The role demands a solid foundation in testing methodologies and data analysis, combined with the soft skills of clear communication and diplomacy, especially given the potential for navigating nuanced compliance challenges. Candidates should be prepared to work independently under guidance but with enough autonomy to make judgments on operational risks, addressing ambiguity and evolving testing requirements. Early success—often recognized through timely, high-quality testing outputs and actionable reports—will depend on the analyst’s ability to quickly grasp USAA’s regulatory landscape and embed themselves in the broader control environment context.
Company Analysis:
USAA occupies a unique and respected position in the financial services industry, specializing in serving the military community and their families. This dual mission to empower members' financial security while honoring military values shapes both the company’s marketplace identity and its internal culture. Known for its deep commitment to service, loyalty, honesty, and integrity, USAA fosters a work environment that values ethical behavior and long-term member trust over short-term gains — an important dynamic for anyone in compliance and risk roles. The company appears to balance a stable operational framework with innovation and flexibility, exemplified by its flexible work policies and commitment to employee well-being. For the Compliance and Operational Risk Testing Analyst, this means a workplace that expects high standards of professionalism, but also provides strong support for continuous learning and career growth. Situated within the second line of defense, this role likely collaborates horizontally across departments, suggesting a culture that values teamwork and open communication. Given USAA’s dedication to serving a niche community, aligning with its core values and mission is crucial for long-term fit and satisfaction. This role is strategic for strengthening risk controls as USAA continues to expand its technology footprint and navigate increasingly complex regulatory landscapes tied to cybersecurity and cloud environments. Consequently, the analyst can expect to contribute meaningfully to sustaining USAA’s trusted brand and its mission-critical goal of protecting members’ financial well-being.