Okay, I've searched for Computer Support Specialist roles in Chicago, IL, with a full-time schedule, requiring at least 2 years of experience, and proficiency in Microsoft Suite and Windows. I have found 45 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Computer Support Specialist role at Collins Engineers, Inc. is fundamentally about providing effective technical support to ensure seamless operations within the organization. This entails troubleshooting hardware, software, and network issues, which is critical in maintaining high productivity levels across various teams. Responsibilities such as preparing documentation for solutions and training employees on software highlight the importance of clear communication and instructional skills. Success in this role means not only resolving technical problems quickly but also enhancing user experience and confidence in using technology within the company. The specialist will likely face challenges such as managing a diverse range of support cases and adapting to new software tools while further developing internal documentation processes to aid future troubleshooting efforts.

Company Analysis:

Collins Engineers, Inc. occupies a significant position in the engineering industry, recognized as an ENR Top 500 Design Firm. This context suggests that the company values innovation, hands-on experience, and a commitment to high standards of quality in engineering solutions. The firm’s history of pioneering underwater inspection services indicates a culture that embraces technical ingenuity and practical problem-solving. For a Computer Support Specialist, this environment may be fast-paced and dynamic, requiring agility in learning and adapting to new systems or methodologies. The role likely relates closely to Collins' mission of delivering custom solutions, making technical expertise and the ability to contribute to the broader operational goals essential. The Computer Support Specialist will play a foundational role, supporting various functions that directly impact project execution and client satisfaction.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a particularly challenging technical issue. What was the problem, and how did you resolve it?
• Describe a situation where you had to explain a complex technical process to someone without a technical background. How did you ensure they understood?
• Can you discuss a time when you made a mistake while providing technical support? How did you handle it, and what did you learn?
• What strategies do you use to stay organized while managing multiple support cases at once?
• How would you diagnose and resolve a network connectivity issue that multiple users are experiencing?
• Explain your approach to documenting troubleshooting processes or solutions. Why do you think documentation is important in a tech support role?
• If you are required to image and configure a new computer for an employee, what steps would you take to ensure this is done correctly?
• Imagine a scenario where an employee cannot access their essential software, causing delays in their work. How would you prioritize and resolve this situation?
• Why are you interested in working at Collins Engineers, and how do you see your role as adding value to our team?
• What is your understanding of Collins' commitment to hands-on experience and how it relates to a tech support role?
• How do you handle feedback from end-users who may be frustrated with technical issues?
• In what ways do you ensure that you stay current with new software tools relevant to this role?
• What do you hope to achieve in your first six months with Collins Engineers as a Computer Support Specialist?