Contact Center Manager - Business Contact Center
3 days ago
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OnsiteFull-timeMid
Summary
NTT DATA North America is seeking a Contact Center Manager - Business Contact Center to join their team in Chicago, Illinois. The role involves overseeing contact center operations to ensure high levels of customer satisfaction and fulfillment of client needs.
About the Role
As a Contact Center Manager, you will be responsible for monitoring dashboards, assisting staff with customer issues, coordinating urgent matters, addressing employee relations, and providing professional customer service. You will also supervise team performance, assist with administrative processes, onboard new staff, conduct coaching sessions, and handle escalated complaints.
About You
Required:
- Minimum of three years’ experience in a customer service and/or call center role dealing with the public.
- Minimum of three years’ experience with Microsoft Word, Excel and CMS/CRM applications.
- High school diploma or GED required.
Preferred:
- Experience working in a billing and account related service role.
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Chicago, IL