Contact Center Manager - Parking
3 days ago
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OnsiteFull-timeMid
Summary
NTT DATA North America is seeking a Contact Center Manager - Parking to join their team in Chicago, Illinois. The role involves overseeing contact center operations to ensure high levels of customer satisfaction and fulfillment of client needs.
About the Role
As a Contact Center Manager - Parking, you will be responsible for monitoring dashboards, workloads, and service levels across customer contact channels. You will assist staff with questions and customer issues, coordinate the resolution of urgent matters, and address employee relation issues. Additionally, you will promote positive employee and customer relations, provide professional service, and ensure adherence to performance and SLA goals.
About You
Required:
- Minimum of three years’ experience in a customer service and/or call center role dealing with the public.
- Minimum of three years’ experience with Microsoft Word, Excel and CMS/CRM applications.
- High school diploma or GED required.
Preferred:
- Experience working in a billing and account related service role.
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Chicago, IL