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Summary
About the Role
About You
- 5+ years of contact center experience, including 3+ years in a leadership role.
- Must hold a valid RN license.
- Fertility or Labor and Delivery experience.
- Proven track record of improving customer service performance and efficiency.
- Excellent communication and leadership skills.
- Proven problem-solving and analytical skills.
- Strong understanding of contact center technology, analytics, and metrics.
Benefits
- Paid family and parental leave.
- Fertility and family building benefits.
- Health, dental, vision, and life insurance options.
- Free mental health and wellness support.
- Paid time off including vacation and sick leave.
- Company equity and bonus program.
- 401(k) plan with company match.
- Learning and development programs.
- Company social events and volunteer opportunities.
- Flex days and onsite meals for employees.
Progyny (Nasdaq: PGNY) is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize their dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive, and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Fortune's Best Workplaces in Healthcare in 2024, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC.