Contact Center Quality Assurance Analyst
APCO Holdings, LLCHighlight
Summary
About the Role
About You
- 3+ years of Quality Assurance Analyst experience in a call center environment.
- Strong organizational, time-management, and communication skills.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Ability to multitask and operate in a fast-paced team environment.
- Bachelor's Degree.
- Real-time Work Force Management experience.
- In-depth knowledge of consumer auto dealerships.
- Knowledge of the Six Sigma Process.
- Bilingual - must be able to read, write and communicate effectively in both English and Spanish.
Benefits
- Competitive salary and hourly pay.
- Comprehensive benefits package including health insurance and retirement plans.
- Opportunities for professional development and training.
APCO, established in 1984, is a leading marketer and administrator of extended vehicle service contracts, warranties, and other related products sold primarily by automobile dealers located throughout the United States. APCO has expanded its offerings over the last decade to include leading-edge training for dealership sales and finance teams. The company markets its products using the EasyCare, GWC, MemberCare, Relentless Dealer Services, Crystal Fusion, Capital Administrative Professionals, and Rider's Advantage brands, as well as other private label automobile manufacturer brands, through a network of independent agents and an internal salesforce that specialize in consulting with and servicing the automotive dealership markets. EasyCare and GWC Warranty are the only "Motor Trend Recommended Best Buy" brands in the automotive aftermarket. For further information about APCO, see www.easycare.com, www.nationalautocare.com, and www.gwcwarranty.com.