Contact Center Representative (up to $21.00 DOE)
$18.50/h-$21.00/h
MedQuest Imaging2 days ago
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RemoteFull-timeEntry
Summary
MedQuest Imaging is seeking a Contact Center Representative (Patient Experience Navigator) to join their team in Winston-Salem, NC. The role involves scheduling procedures, registration activities, and processing patient demographic and insurance information.
About the Role
As a Contact Center Representative, you will handle inbound and outbound phone calls, assist customers with inquiries, maintain detailed records of interactions, and coordinate with insurance verification. You will also manage scheduling knowledge, seek guidance when needed, and demonstrate a commitment to quality improvement while organizing your time effectively.
About You
Required:
- High School Diploma or GED.
- 1 year experience in a related field.
- Ability to understand basic medical terminology.
- Excellent interpersonal and communication skills.
Preferred:
- Ability to organize and prioritize work in a stressful environment.
- Good problem-solving skills.
- Exemplary keyboarding skills and experience in patient registration systems.
Benefits
- Competitive salary package.
- Health, Dental, and Vision insurance.
- Health Savings Account.
- Life insurance.
- Short/Long term disability insurance.
- 401(k) retirement plan.
MedQuest Imaging
Founded in 1996, MedQuest Imaging is one of the leading outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify and diagnose a range of health conditions. In addition to providing expert diagnostic solutions that include MRI, CT, mammography, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize operations, control costs, and deliver an unmatched patient experience. Patients, referring physicians, and hospital systems count on MedQuest. To learn more, visit www.MQImaging.com.
Winston-Salem, NC