Contact Center Representative
$20/h-$20.5/h
a day ago
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OnsiteContractorMid
Summary
TEKsystems is seeking a Contact Center Representative to join their team in Chino, CA. The role involves delivering exceptional customer service while managing a variety of calls related to recalls, warranties, and claims.
About the Role
As a Contact Center Representative, you will coordinate airbags recall appointments, manage 30-40 calls per shift, document customer concerns, provide information to customers, and collaborate with teammates for professional growth. You will also handle settlement calls, utilize call center software, and achieve performance targets in call handling and customer satisfaction.
About You
Required:
- Previous customer service experience.
- Ability to type a minimum of 35 WPM.
- Strong decision-making skills and ability to work independently.
Preferred:
- Experience in call center environments.
- Proficiency in navigating multiple screens and software systems.
Benefits
- Medical, dental & vision coverage.
- 401(k) Retirement Plan with pre-tax and Roth options.
- Life Insurance (Voluntary Life & AD&D for employee and dependents).
- Short and long-term disability.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Paid Time Off (PTO), Vacation or Sick Leave.
TEKsystems
We’re TEKsystems and TEKsystems Global Services. We accelerate business transformation for our customers, so they can capitalize on change and master the momentum of technology. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.
Chino, CA