Contact Center Representative
$21/h-$21/h
North Creek Roofing, Inc.a day ago
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OnsiteFull-timeMid
Summary
North Creek Roofing, Inc. is seeking a Contact Center Representative to join their team in Fife, WA. The role involves handling inbound and outbound calls, converting inquiries into appointments, and maintaining customer relationships.
About the Role
As a Contact Center Representative, you will be responsible for responding to customer inquiries through calls, chats, and emails, as well as conducting follow-ups and appointment setting. Your success will be measured by your ability to convert conversations into scheduled appointments, while maintaining a high level of service and professionalism in a fast-paced environment.
About You
Required:
- Prior experience in a call center, customer service, inside sales, or appointment-setting role.
- Strong phone presence with the ability to influence, persuade, and guide conversations.
- Comfort handling high call volumes while maintaining accuracy and professionalism.
- Ability to balance service mindset with performance-driven goals.
- Coachable, accountable, and motivated by metrics and incentives.
Preferred:
- Experience using CRM and phone systems (or willingness to learn quickly).
- Reliable, team-oriented, and comfortable working on-site.
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training
North Creek Roofing, Inc.
High quality roofing contractor proudly serving Seattle and the greater East side since 1996. Consistently remaining, "A Name You Can Trust".
Tacoma, WA