Contact Center Specialist
10 days ago
Highlight
OnsiteFull-timeEntry
Summary
Preferred Credit Union is seeking a Contact Center Specialist to join their team in Grand Rapids, MI. The role involves providing high-quality customer service and information about the credit union's products and services to members.
About the Role
As a Contact Center Specialist, you will serve members by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence. Your responsibilities will include researching and solving routine member questions, cross-selling products, verifying accounts, assisting with loan inquiries, and ensuring confidentiality of member information.
About You
Required:
- 1-2 years of experience working in a Credit Union or other financial institution.
- Excellent written and oral communication skills.
- Current working knowledge of MS Word, Excel & Outlook.
- Ability to use discretion when dealing with sensitive or confidential data.
Preferred:
- Experience in a call center environment.
- A positive, 'can do' attitude.
Preferred Credit Union
Preferred Credit Union is a financial services company based out of 3767 SPARKS DR SE, Grand Rapids, Michigan, United States.
Grand Rapids, MI