Contact Center Specialist
a day ago
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OnsiteFull-timeEntry
Summary
Preferred Credit Union is seeking a Contact Center Specialist to join their team in Grand Rapids, MI. The role focuses on providing high-quality customer service and support to credit union members regarding their banking needs.
About the Role
As a Contact Center Specialist, you will assist members by providing information and resolving inquiries via telephone or correspondence. Your responsibilities will include researching and solving member questions, cross-selling products, verifying accounts, and maintaining confidentiality of member information. You will also assist with loan applications and ensure a pleasant and efficient service experience.
About You
Required:
- 1-2 years of experience working in a Credit Union or other financial institution.
- Excellent written and oral communication skills.
- Current working knowledge of MS Word, Excel & Outlook.
Preferred:
- Experience in a call center environment.
- Ability to use discretion when dealing with sensitive or confidential data.
- A positive, 'can do' attitude.
Preferred Credit Union
Preferred Credit Union is a financial services company based out of 3767 SPARKS DR SE, Grand Rapids, Michigan, United States.
Grand Rapids, MI