Corporate Manager, Technical Services
Ohio Living2 days ago
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OnsiteFull-timeMid
Summary
Ohio Living is seeking a Corporate Manager, Technical Services to join their team in Westerville, OH. The role involves developing and implementing procedures for the Service Desk, providing support and training for users in accordance with company standards.
About the Role
As the Corporate Manager of Technical Services, you will oversee IT operations and customer relations, manage assets and vendor relationships, engage in strategic planning and project management, and lead people management and development efforts. Your responsibilities will include evaluating technical support workflows, coordinating user support, managing vendor service level agreements, and fostering a positive work environment for your team.
About You
Required:
- Bachelor's degree in a related field.
- Five years experience in technical support and training or eight years experience in lieu of degree.
- Knowledge of personal computer hardware and software operations.
- Three years experience in computer office support, including telephone support and help desk experience.
- Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet.
Preferred:
- Experience delivering computer training.
- Project management experience.
Ohio Living
Ohio Living is one of the largest and most experienced not-for-profit, multi-site senior living organizations. With 11 life plan communities (including independent living, assisted lived, skilled rehabilitation, memory care and long-term nursing), Ohio Living Home Health & Hospice, and Palliative Medicine, our total service area covers over 10 million Ohioans wherever they call home. Additional service lines include provider-owned physician and nurse practitioner services, a Medicare Advantage plan, and pharmacy services. Ohio Living Foundation raises several million dollars annually to support charity care, special programs, capital expansion and endowment.
Westerville, OH