CSX - Manager, Contact Center Transformation
$99k/y-$232k/y
PwC2 days ago
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OnsiteFull-timeMid
Summary
PwC is seeking a Manager, Contact Center Transformation to join their team in Los Angeles, CA. The role involves leading impactful projects that enhance customer service quality and effectiveness.
About the Role
As a Manager in the Customer Experience team, you will guide teams, manage client relationships, and drive innovative solutions that transform customer operations. Your responsibilities include fostering client relationships, mentoring junior staff, analyzing process improvements, collaborating on omnichannel strategies, and maintaining high standards of project delivery and client satisfaction.
About You
Required:
- Bachelor's Degree
- 5 years of consulting and/or industry roles within customer service/contact center operations
Preferred:
- Master's Degree in Business Administration
- Experience with omnichannel customer service strategies
- Knowledge of CCaaS, AI/automation, and contact center technologies
- Proficiency in data analysis and customer service performance measurement
- Demonstrating ability to mentor junior team members
- Leading digital transformation initiatives
Benefits
- Medical, dental, and vision coverage
- 401k
- Holiday pay
- Vacation
- Personal and family sick leave
- Annual discretionary bonus
PwC
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
Los Angeles, CA