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Summary
About the Role
About You
- 7+ years of Customer Experience experience in a highly matrixed, cross-functional environment.
- Strong understanding of customer behavior with experience in consumer segmentation and A/B testing.
- Robust analytical and problem-solving skills with experience in using data for customer insights and ROI analysis.
- Demonstrated strengths in product management or experience design, ideally in SaaS, Self-Help, or CRM.
- Excellent verbal, written, and interpersonal communication skills.
- BA/BS required; MBA strongly preferred.
- Experience managing or working with customer support organizations and operations.
- Ability to lead by example at both strategic and tactical levels.
- Strong intellectual curiosity and a deep desire to learn.
Benefits
- Competitive compensation package with a strong pay for performance rewards approach.
- Eligibility for a cash bonus, equity rewards, and comprehensive benefits.
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