Customer Care Associate
$26000-$50500/y
Risk Placement Services, Inc.a day ago
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OnsiteFull-timeEntry
Summary
Risk Placement Services, Inc. is seeking a Customer Care Associate to join their team in Rolling Meadows, IL. The role involves managing key administrative tasks, supporting system users, and ensuring data accuracy to improve operational efficiency.
About the Role
As a Customer Care Associate, you will be responsible for managing and updating licenses, responding to communications from agents or employees, organizing incoming emails, maintaining user accounts, coordinating contract terminations, identifying system discrepancies, managing agency relationships, processing pending appointments, testing new system developments, and participating in special projects.
About You
Required:
- High school diploma and a minimum of 1 year of customer service experience.
- Strong typing and basic computer skills.
Preferred:
- Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours
- Training programs
- Charitable matching gift program
Risk Placement Services, Inc.
At Risk Placement Services, we help you come through for your clients! We’re all about what’s new, what’s next, and what’s possible. And relationships are the engine behind our success. RPS is the premier partner for independent insurance agents and brokers, delivering access to the best markets and coverage with speed and precision. Whether you are looking for a specific insurance product, consulting, a signature program solution or risk management in a pinch, we’ve got you covered. #YourPartnersInWhatsPossible Follow us on social: Instagram: https://www.instagram.com/rps_ins/ Facebook: https://www.facebook.com/RPSINS Twitter: https://twitter.com/rpsins YouTube: https://www.youtube.com/@rpsins
Rolling Meadows, IL