Customer Care Call Center
Berns Steak Housea day ago
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OnsiteFull-timeMid
Summary
Bern's Steak House is seeking a Customer Care Call Center representative to join their team in Tampa, FL. The role involves providing exceptional service to patrons over the phone and ensuring a memorable dining experience.
About the Role
As a Customer Care Call Center representative, you will handle a high volume of calls, input reservations, answer customer inquiries, communicate messages to management, resolve customer issues, and provide administrative support. This position requires multitasking in a fast-paced environment while maintaining attention to detail.
About You
Required:
- Proven ability in customer service.
- Ability to work well with others and maintain a friendly but professional work ethic.
- Ability to balance timeliness and accuracy under pressure.
- Strong problem-solving skills.
- Flexible schedule to work nights, weekends, and holidays.
Preferred:
- Experience in a call center environment.
- Excellent listening and communication skills while maintaining confidentiality.
Benefits
- Closed on Monday.
- Holiday Bonus Shift Pay for Thanksgiving Day and Christmas Eve.
- Custom Supplemental Insurance Coverages Through AFLAC.
- Life Insurance Policy (10-, 20-, & 30-year terms).
- Short Term Disability Income Insurance.
- Accident Advantage On/Off Job Insurance.
- Cancer Protection Insurance.
- Critical Care Protection Insurance.
- Hospital Choice Insurance.
- Bereavement Pay for Loss of Immediate Family, Extended Family, and Pets.
- Family First Discounts.
- 20% off entire bill at Haven restaurant & bar for employee and up to 3 guests.
- 20% off food and non-alcoholic drinks at Bern's Steak House for employee and up to 3 guests.
- 20% off food and non-alcoholic drinks at the Harry Waugh Dessert Room for employee and up to 3 guests.
- 10% off total purchase at Bern's Fine Wines & Spirits retail store.
- 20% off entire bill for all meal periods at Élevage SOHO Kitchen & Bar for employee.
- 20% off Spa Services at Spa Evangeline for employee.
- 20% off Epicurean Theatre classes per online purchase.
- Marriott Friends and Family Discount for hotel accommodations.
- Complimentary Family Meal and/or $3 Discounted Meal per shift.
- Free, Secure, Covered Parking.
- Custom Packaging Health Plan Options with Tenured Based Employer Contribution after 90 days.
- Internal Career Growth Opportunities.
- Tenured Anniversary Pay for maintaining full-time status after 1 year.
- 401K Employer Match of 25% Up to the First 6% after 1 year.
- Education Reimbursement Program for Approved Courses and Certifications with Supplemental Reimbursement for Travel and Materials after 1 year.
Berns Steak House
Tampa, FL