About the Role

As a Customer Care Coordinator, you will assist customers with new equipment requests, verify insurance eligibility, enter orders into the processing system, respond to customer inquiries, and coordinate scheduling for evaluations and adjustments. You will also participate in initiatives to improve department results and ensure compliance with company policies.

About You

Required:

High school diploma or GED or equivalent combination of experience and education.
Minimum one year of customer service experience.

Preferred:

Strong communication skills, both written and verbal.
Strong listening, organization, and priority setting skills.
Ability to work in a fast-paced environment and juggle multiple priorities.
Ability to think quickly, assess a situation, and make sound decisions.
Ability to provide best-in-class customer service.
Working knowledge of service order processing experience.
Knowledge of complex rehab equipment and products.
Prior experience working in the durable medical equipment industry.
Demonstration of exceptional interpersonal and problem-solving skills.
Knowledge of MS Word, Excel, PowerPoint, and Outlook.

Numotion is the nation’s largest and leading provider of products and services to help individuals with mobility limitations maximize their health, personal independence, and actively participate in everyday life. Through our collection of brands, we provide those living with disabilities greater independence. Numotion, the company works with clinicians and health plans to serve people living with disabilities with prescription-based products including individually configured Complex Rehab Technology (CRT), disposable urological and incontinence supplies, and other assistive technologies. Via CorLife (www.corlifedfe.com) the company serves workers compensation insurance carriers by coordinating a full spectrum of care for injured workers, including all forms of mobility equipment, medical supplies and home health care. With SpinLife, (www.spinlife.com) the company offers consumers online retail access to a wide range of mobility and lifestyle enhancement products designed to provide greater independence in and out of the home. Our Services As a convenient, single resource, we provide a wide spectrum of mobility needs to our customers, including: - CRT Products and Accessories - Innovative Lifestyle Products - Service and Repair - Medical Supplies - Educational Courses, Events, Seminars, etc. - Wheelchair Accessible Vehicles - Speech Solutions - Online Retail Mobility and Lifestyle Enhancement Products - Catastrophic Workers' Compensation

Customer Care Coordinator-Order Experience I

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Summary

About the Role

About You

Benefits