Customer Care Specialist
Serenity Healthcare19 hours ago
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OnsiteFull-timeEntry
Summary
Serenity Healthcare is seeking a Customer Care Specialist to join their team in Arlington, TX. The role involves guiding individuals through a structured service program designed to support personal progress and well-being.
About the Role
As a Customer Care Specialist, you'll be the friendly, reliable presence that individuals interact with throughout their program experience. Your responsibilities include providing one-on-one support during scheduled service sessions, operating specialized program equipment, encouraging participants using tools like journaling and goal setting, keeping accurate records of session progress, and creating a welcoming environment.
About You
Required:
- 2+ years of full-time professional experience (any industry)
- Strong verbal and written communication skills
- Reliable, punctual, and open to feedback
- Authorized to work in the U.S.
- Background check and drug screening required
Preferred:
- Experience in customer service, hospitality, retail, education, coaching, or any people-focused profession
Benefits
- 90% employer-paid medical, dental & vision coverage
- 10 days PTO (15 after 1 year) + 10 paid holidays
- 401(k) program
- Fast advancement opportunities as we continue to grow
- A supportive, team-oriented culture where your work matters
Serenity Healthcare
At Serenity Mental Health Centers, we understand the challenges of living with mental health conditions and our compassionate, experienced team of medical professionals is here to support your path to wellness every step of the way. We offer specialized treatments, including Transcranial Magnetic Stimulation (TMS), Ketamine Therapy, ADHD Testing, and Medication Management, personalized to your unique needs. We treat a variety of mental health conditions such as Major Depressive Disorder, Anxiety Disorders, PTSD, Bipolar Disorder, OCD, ADHD, and more. Take the first step toward a brighter future and visit serenitymentalhealthcenters.com to schedule your consultation today!
Arlington, TX