Customer Care Specialist
17 hours ago
Highlight
OnsiteFull-timeEntry
Summary
Serenity Healthcare is seeking a Customer Care Specialist to join their team in Austin, TX. The role involves providing compassionate support to patients undergoing Transcranial Magnetic Stimulation (TMS) treatment for mental health conditions.
About the Role
As a Customer Care Specialist, you'll work closely with patients undergoing TMS treatment, delivering one-on-one support during sessions, operating and monitoring TMS equipment, encouraging patients with positive tools, maintaining accurate session records, and creating a warm, supportive environment.
About You
Required:
- 2+ years of full-time professional experience (any industry).
- Clear, professional verbal and written communication skills.
- High level of empathy, patience, and emotional resilience.
- Punctual, dependable, and open to feedback.
- Must be authorized to work in the U.S.
- Background check and drug screening required.
Preferred:
- Background in customer service, hospitality, education, retail, or similar people-facing roles.
- A passion for supporting others through tough times.
- Strong emotional intelligence and a calm, kind demeanor.
Benefits
- 90% employer-paid medical, dental & vision.
- 10 PTO days (15 after 1 year) + 10 paid holidays.
- 401(k).
- Rapid promotion opportunities as we grow.
- Positive, mission-driven culture where your contribution matters.
Serenity Healthcare
At Serenity Mental Health Centers, we understand the challenges of living with mental health conditions and our compassionate, experienced team of medical professionals is here to support your path to wellness every step of the way. We offer specialized treatments, including Transcranial Magnetic Stimulation (TMS), Ketamine Therapy, ADHD Testing, and Medication Management, personalized to your unique needs. We treat a variety of mental health conditions such as Major Depressive Disorder, Anxiety Disorders, PTSD, Bipolar Disorder, OCD, ADHD, and more. Take the first step toward a brighter future and visit serenitymentalhealthcenters.com to schedule your consultation today!
Austin, TX