Customer Communications Lead
EROADHighlight
Summary
About the Role
About You
- Minimum of 5+ years in communication, marketing, or customer experience ideally within SaaS or telematics.
- Proven ability to craft high-quality written and visual content across internal and external channels.
- Strong cross-functional communication and project management skills.
- Experience translating complex technical or operational topics into clear, customer-friendly messages.
- Comfortable collaborating with senior leaders and customer-facing teams across global regions.
Benefits
- Funded medical insurance plans.
- Recognition programs and EAP offerings.
- Collaborative workplace initiatives fostering community and belonging.
EROAD is a leading SaaS technology company revolutionizing commercial transportation management through cutting-edge digital solutions. We provide comprehensive electronic fleet management, AI video safety, cold chain management, compliance, and operational intelligence solutions that help businesses optimize performance, ensure regulatory compliance, enhance safety, maintain product integrity, and drive operational efficiency. Our mission is to empower transportation and logistics businesses with intelligent technology that transforms how they manage their vehicles, drivers, loads and regulatory requirements. Core Solutions - Electronic Logging Devices (ELD): Streamlined compliance and driver management - Safety Management: Advanced driver safety monitoring and coaching tools - Cold Chain Monitoring: Real-time temperature tracking and compliance for sensitive cargo - Telematics and Fleet Tracking: Real-time vehicle performance and location monitoring - Regulatory Compliance Tools: Automated reporting and risk management solutions - Operational Intelligence: Data-driven insights for improved fleet productivity and cost control With a proven track record of helping businesses reduce costs and improve operational efficiency, EROAD stands out as a pioneering technology provider purpose-built for commercial transportation. Our comprehensive solutions seamlessly address critical business challenges, combining advance safety monitoring, precise regulatory compliance, and actionable operational intelligence. We are committed to continuous innovation and delivering customer-centric solutions that transforms how businesses manage their fleets, drivers, loads, and critical logistics operations. At EROAD, we're not just providing technology - we're driving the future of smart, connected, safe, and efficient transportation management.