I've found 27 Customer Delivery Manager positions in Dallas, TX that match your criteria. These roles are remote, require at least 5 years of experience in IT Service Management, have a focus on the Zero Trust Framework, and do not require visa sponsorship. You can review them now.

Sure. Here's the analysis:

Job Analysis:

The Customer Delivery Manager at Xalient is fundamentally tasked with enhancing customer experience while overseeing key service delivery functions within the Managed Services department. This role requires the candidate to ensure the efficient execution of governance protocols, incident management, and service quality checks. Given Xalient's focus on identity-driven security, the manager will deal with the nuances of Zero Trust principles, which underscores the necessity of understanding security frameworks deeply. The candidate will face challenges such as managing SLA breaches, coordinating with multiple teams and external vendors, and ensuring that customer feedback positively informs service improvements. Success in this role translates to maintaining strong client relationships, achieving high customer satisfaction scores, and driving service excellence through effective governance and continuous improvement initiatives.

Company Analysis:

Xalient operates in the rapidly evolving cybersecurity and managed services sector, positioning itself as a trusted partner for leading enterprises. As a global boutique, the company is not only a service provider but also an advocate for innovation and exceptional service tailored for complex digital landscapes. The company's accolades, including partnerships with CyberArk and SailPoint, reflect its dedication to industry standards and cutting-edge practices. Culturally, Xalient appears to prioritize agility, customer intimacy, and technical prowess, emphasizing collaborative relationships both internally and with clients. The Customer Delivery Manager will likely be a pivotal position within this culture, acting as the bridge between client expectations and service delivery. The role contributes directly to Xalient's strategic goal of ensuring customer alignment and satisfaction, fostering further organizational growth and trust.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral Questions:
• 1. Tell me about a time when you had to manage a significant service delivery issue. What steps did you take, and what was the outcome?
• 2. Describe a situation where you had to apply Zero Trust principles to resolve a complex security challenge. How did you approach it?
• 3. Can you provide an example of how you have successfully maintained a customer relationship despite facing challenges in service delivery?
• 4. Tell me about a time when you identified an opportunity for improvement in service delivery. How did you communicate this to your team and implement changes?
• Technical/Role-Specific Questions:
• 5. How would you conduct a service quality check for incident management in line with Xalient's standards?
• 6. What methodologies do you follow for IT Service Management, and how would you apply them in this role?
• 7. Explain how you would approach the creation of a Major Incident report. What key elements would you include?
• 8. What steps would you take to ensure compliance with SLA agreements during a high-pressure situation?
• Situational Questions:
• 9. Imagine you receive feedback from a key customer indicating dissatisfaction with the delivery of services. How would you address their concerns?
• 10. If you encounter conflicting priorities between customer needs and internal resource availability, how would you handle the situation?
• Company Fit/Motivation Questions:
• 11. Why do you want to work at Xalient, and what aspects of our company culture resonate with you?
• 12. In your view, how does your experience align with Xalient's focus on identity-driven security and managed services?
• Questions for the Candidate to Ask the Interviewer:
• 13. Can you elaborate on how the Customer Delivery Manager collaborates with other teams within Xalient to meet client expectations?
• 14. What are some key performance metrics that would define success for the Customer Delivery Manager in the first year?
• 15. How does Xalient approach continuous learning and improvement for its service delivery processes?