Okay, I've searched for Customer Engineer roles in Marietta, OH with a focus on IT Desktop Service experience, full-time positions, and requiring skills in ticketing systems like ServiceNow. I have found 57 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Customer Engineer role at Computacenter is fundamentally about providing top-tier technical support for hardware, software, and network issues that the company's internal and external customers may face. The core focus revolves around troubleshooting and resolving technical tickets promptly and effectively, ensuring a seamless customer experience. Responsibilities such as coordinating small teams and adhering to company processes showcase the need for exceptional organizational skills and a collaborative spirit. The expectation is not merely to solve technical problems but to foster a consistent service experience, which is especially crucial in a company known for winning together. Necessary skills will include both technical proficiencies—particularly familiarity with ticketing systems like ServiceNow—and soft skills such as customer service excellence. A successful candidate will possess substantial experience in IT Desktop Services, demonstrating autonomy in decision-making when assessing and escalating issues, and will have the ability to navigate complex scenarios effectively. Performance expectations may include not just ticket resolution rates, but also customer satisfaction scores and adherence to established procedures, with success measured within the first 6-12 months in terms of efficiency and collaboration effectiveness.

Company Analysis:

Computacenter operates as a notable player within the tech services industry, acting as an independent provider of technology and services tailored to the needs of large corporate and public sector organizations. Its position as a member of the FTSE 250 indicates stability and significant market presence, which would provide the Customer Engineer with valuable exposure to a range of high-profile clients. The company's culture seems to be rooted in collaboration and responsibility, emphasizing a winning mentality for both its people and the planet. This culture will likely require candidates to thrive in a dynamic, people-centric environment, responding to both individual customer needs and overarching business goals. Within the organization, the Customer Engineer will likely function as a bridge between customers and technical teams, necessitating strong communication skills and an understanding of customer service dynamics. Overall, this role serves Computacenter’s broader objective of enhancing IT infrastructure management and transformation for clients, marking it as a crucial contributor to the company's commitment to delivering superior technology solutions.

Absolutely. Here are some mock interview questions that could come up:

• Describe a time when you had to troubleshoot a complex IT issue. What steps did you take and what was the outcome?
• Can you give an example of when you provided exceptional customer service? What was the situation, and how did you handle it?
• Tell me about a situation where you had to coordinate with a team to solve a problem. What challenges did you face?
• How do you prioritize multiple support tickets that come in simultaneously?
• What technical steps would you take to configure a new desktop for an internal employee?
• How would you troubleshoot a network connectivity issue reported by a customer?
• What experience do you have with ticketing systems like ServiceNow, and how do you leverage them to improve service efficiency?
• Imagine a customer is unhappy with the speed of your resolution for their issue. How would you address their concerns while still working on a solution?
• Why are you interested in working at Computacenter specifically?
• How do you see your values aligning with Computacenter’s commitment to being a responsible business?
• What measures do you think are important in ensuring compliance with company and customer procedures in your work?
• What growth opportunities or challenges do you foresee in the role of Customer Engineer?
• What questions do you have for us about the team you will be working with?