Customer Experience Associate
a day ago
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HybridFull-timeMid
Summary
Nourish is seeking a Customer Experience Associate to join their team, playing a critical role in providing exceptional support and care to customers in a fast-paced environment.
About the Role
As a Customer Experience Associate at Nourish, you will be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones, 40% on email, and 10% SMS/Chat). You will provide personalized, empathetic support that elevates the customer experience and ensures long-term satisfaction, while collaborating with cross-functional teams to improve services based on customer feedback.
About You
Required:
- 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success.
- Strong verbal and written communication skills.
Preferred:
- Experience in fast-paced industries like telehealth, healthcare, SaaS, or tech.
- Multilingual abilities, especially in Spanish.
Benefits
- Flexible work location: fully remote, hybrid, or in-person options.
- Opportunity to work in a collaborative and passionate team dedicated to improving lives through better nutrition.
Nourish
Nourish is addressing the root cause of the chronic disease crisis through AI-powered, insurance-covered virtual nutrition care. We are tackling one of the most important problems in the world — our broken healthcare system. We are building a digital health system that is patient-friendly, prioritizes lifestyle change, delivers outcomes, and lowers costs.
New York, NY