Customer Experience Rep – Heraeus – Jobs in Yardley, PA | OpenJobs AI

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Heraeus

Job Details

Overview Company

Customer Experience Rep

Heraeus

2 days ago

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OnsiteFull-timeMid

Summary

Heraeus is seeking a Customer Experience Rep to join their team in Yardley, PA. The role focuses on providing exceptional customer service and managing the order-to-cash process within the medical device sector.

About the Role

As a Customer Experience Rep, you will become the subject matter expert in SAP and the order fulfillment process. Your responsibilities include answering customer inquiries, processing orders, maintaining order accuracy, and ensuring timely delivery. You will also coordinate with various departments to facilitate customer service requests and build positive relationships with sales and accounts receivable teams.

About You

Required:

High School diploma; Certificate/degree from college/university or technical school a plus.
3-5 years of Customer Service experience.
3-5 years of Medical Device/Bio-Tech/Healthcare experience.
Excellent communication skills – oral, written, interpersonal.
SAP experience is a must.

Preferred:

Exhibit a high level of motivation and initiative, enthusiasm, and willingness to learn.
Ability to meet deadlines.
Strong Customer Service orientation.

Heraeus

Heraeus is a family-owned global technology group headquartered in Hanau, Germany. The company’s roots go back to a family pharmacy started in 1660. With its expertise and resources, Heraeus has been making meaningful contributions over generations and is committed to do so in the future. Today, the group bundles diverse activities in four Business Platforms: Metals and Recycling, Healthcare, Semiconductor and Electronics, as well as Industrials. Customers benefit from innovative technologies and solutions based on broad materials knowledge and technological leadership. In the 2023 financial year, the group generated revenues of €25.6 billion (US$27.7 billion*) with approximately 16,400 employees in 40 countries. Heraeus is one of the top 10 familyowned companies in Germany.

Yardley, PA