Customer Experience Representative (Channel Account Specialist)
$30/h-$31/h
ITW19 hours ago
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OnsiteFull-timeMid
Summary
ITW is seeking a Customer Experience Representative (Channel Account Specialist) to join their team in Bartlett, IL. The role involves providing dedicated support to assigned channel customers and serving as the primary liaison between customers and internal teams.
About the Role
As a Customer Experience Representative, you will be responsible for processing sales and return orders, maintaining customer satisfaction, and collaborating with various internal teams to meet customer needs. Your daily tasks will include troubleshooting orders, responding to customer inquiries, and championing process improvements to enhance customer satisfaction.
About You
Required:
- High School Diploma or equivalent.
- Minimum of 3 years of customer service experience in a fast-paced, multi-functional environment.
- Strong communication and presentation skills for internal and external stakeholders.
- Proficiency in Microsoft Office (Outlook, Excel, PowerPoint).
Preferred:
- Experience with Big Box retailers (e.g., Home Depot, Menards, Walmart) or lumber yard customers.
- Manufacturing experience.
Benefits
- Paid vacation, sick, holiday, and parental leave.
- Competitive hourly rate of $30.00 - $31.00.
ITW
ITW (NYSE: ITW) is a Fortune 300 global multi-industrial manufacturing leader with revenue of $15.9 billion in 2024. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 44,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture.
Bartlett, IL