Customer Experience Representative Associate
$20.79/h-$28.31/h
Allina Healtha day ago
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OnsiteFull-timeEntry
Summary
Allina Health is seeking a Customer Experience Representative Associate to join their team in Coon Rapids, MN. The role involves providing patient access to healthcare services and enhancing the consumer experience through scheduling and phone support.
About the Role
As a Customer Experience Representative Associate, you will perform basic scheduling and phone support with an emphasis on customer service. Your responsibilities will include assisting patients and clinical professionals with access to healthcare services, ensuring accurate data collection, and utilizing various computer systems for scheduling and registration processes. You will work in a fast-paced environment, supporting patients and family members in navigating care.
About You
Required:
- Must be 16 years of age with education and/or experience needed to meet required functional competencies.
Preferred:
- Associate's or Vocational degree
- Experience in a health care setting
- Experience with Healthcare Scheduling
- Experience with Customer Service
Benefits
- Medical/Dental
- PTO/Time Away
- Retirement Savings Plans
- Life Insurance
- Short-term/Long-term Disability
- Voluntary Benefits (vision, legal, critical illness)
- Tuition Reimbursement or Continuing Medical Education as applicable
- Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Allina Health
People at Allina Health have a career of making a difference in the lives of the millions of patients we see each year at our 90+ clinics, 12 hospitals and through a wide variety of specialty care services in Minnesota and western Wisconsin. We’re a not-for-profit organization committed to enriching your career by providing ongoing training, competitive compensation, support for work-life balance and ways to give back to the communities we serve. Join our team of 29,000+ employees – your career opportunities are limitless!
Coon Rapids, MN