Customer Experience & Service Transformation Manager
AccentureHighlight
Summary
About the Role
About You
- A minimum of five (5) years of management consulting experience with a focus on customer service or contact center environments.
- 3+ years of experience with Cloud (SaaS) solutions and customer service platform technologies (e.g., Salesforce, Dynamics).
- 1+ years of experience with Artificial Intelligence and front-end digital platforms.
- 3+ years of deep functional knowledge in customer service transformation and process implementation.
- Experience in evaluating benchmark data and conducting analysis against benchmarks.
- Hands-on experience with artificial intelligence, GenAI, and conversational design.
- Experience in Products Industries.
Benefits
- Market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage.
- 401(k) plan, bonus opportunities, paid holidays, and paid time off.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.