Customer Focus Analyst (Unit 42 MDR) - Remote Weekend Shift – Palo Alto Networks – Jobs in Burbank, CA | OpenJobs AI

Job Details

Overview Company

Customer Focus Analyst (Unit 42 MDR) - Remote Weekend Shift

$104.5k/y-$169.125k/y

Palo Alto Networks

2 days ago

Highlight

RemoteFull-timeEntry

Summary

Palo Alto Networks is seeking a Customer Focus Analyst for the Unit 42 Managed Detection and Response (MDR) team, to work remotely on a weekend shift. The role involves serving as the primary communication link between MDR analysts and customers, ensuring effective onboarding and support.

About the Role

As a Customer Focus Analyst, you will be responsible for onboarding new clients, managing customer communications, and providing technical answers regarding security incidents. You will collaborate with MDR analysts to address customer inquiries and ensure clarity during ongoing incidents, while also advocating for customer issues internally.

About You

Required:

1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, customer support, or Tier 1/2 SOC analyst.
Hands-on experience with security tools such as EDR, SIEM, SOAR, or XDR.
Strong customer communication skills (verbal and written) with the ability to explain complex technical details clearly and concisely.

Preferred:

Experience reviewing, drafting, or presenting incident reports and security findings.
Familiarity with Cortex XDR or Cortex XSOAR.

Benefits

Competitive salary range of $104.5k–$169.1k per year.
Potential for restricted stock units and bonuses.

Palo Alto Networks

Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before. For more information, visit www.paloaltonetworks.com.

Burbank, CA