Search for Customer Insights Analyst or Project Manager roles in New York, preferably in aviation or transportation, with a focus on customer experience and data analysis. I have a Bachelor's degree and two years of relevant experience.

Okay, I've found several positions for Customer Insights Analyst and Project Manager roles in New York, focusing on aviation and transportation, emphasizing customer experience and data analysis. You have 35 positions to review that match your criteria.

Customer Insights Analyst

Project Manager

New York, NY

Aviation

2 years + Experience

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Customer Insights Analyst - Project Manager role within the Aviation department of the Port Authority of NY & NJ is fundamentally centered around enhancing customer experience across the agency's airport facilities. This position is tasked with not only collecting and analyzing customer feedback through various channels, such as surveys and real-time data systems, but also interpreting these insights to drive improvements in service delivery. Given the importance of customer satisfaction in the highly competitive aviation industry, the role emphasizes both analytical skills and proactive project management. The candidate will need to be adept at communicating findings to a diverse set of stakeholders and influencing cross-functional teams to implement solutions based on data-driven recommendations. Success in this role will come from balancing rigorous data analysis with creative problem-solving and excellent interpersonal skills, as the candidate will guide the agency in addressing common customer pain points effectively. Additionally, they will need to navigate the dynamic nature of customer engagement in the aviation context, requiring agility in adjusting strategies in response to real-time feedback and operational challenges.

Company Analysis:

The Port Authority of New York and New Jersey operates within the critical infrastructure sector, managing some of the most essential transportation assets in the United States. With a history stretching over a century and a current focus on improving operational efficiency and customer experience, the organization is positioned as both a leader and innovator in the domain of public service infrastructure. The company's commitment to enhancing the customer experience suggests a dynamic and possibly fast-paced workplace, likely driven by a mission-oriented culture that prioritizes public service. This strategic direction not only empowers the Customer Insights Analyst role but also places it at the nexus of customer-oriented initiatives that may influence broader organizational goals. Being part of a large and multifaceted organization, this position will require collaboration across various departments, which can provide significant visibility and personal growth opportunities within the agency. The implications of this role are far-reaching, as improving customer experience directly supports the Port Authority's overarching goal of sustaining and enhancing economic activity in the region. In essence, for a candidate, alignment with the Port Authority's emphasis on service delivery and public impact will be key to thriving in this role.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to analyze complex data and communicate your findings to a non-technical audience.
Describe a situation where you managed a project from inception to completion, focusing on how you coordinated with cross-functional teams.
Can you give an example of a time you took initiative to improve customer experience in a previous role?
What methods do you use to ensure that your customer feedback analysis informs actionable insights for stakeholders?
How would you approach collecting customer feedback using multiple data sources while ensuring data accuracy?
Describe your experience with data visualization tools. How have you used them to improve presentation of customer metrics?
Imagine you are tasked with improving customer satisfaction in an airport. What steps would you take to identify critical pain points?
How would you handle a situation where a cross-functional team disagrees on the best course of action based on customer insights?
What attracted you to the Port Authority of New York and New Jersey, and how do you see yourself contributing to our mission?
How do you prioritize competing projects or tasks while ensuring high-quality analyses and insight delivery?

Job Details

Overview Company

Customer Insights Analyst & Project Manager

The Port Authority of New York & New Jersey

9 days ago

Highlight

OnsiteFull-time2+ yearsMid

Summary

The Port Authority of New York & New Jersey is seeking a Customer Insights Analyst- Project Manager to join their Aviation department in New York, NY. The role involves managing customer experience data programs and driving improvements across PANYNJ’s airports.

About the Role

As a Customer Insights Analyst- Project Manager, you will collect and analyze customer feedback, monitor customer experience metrics, provide actionable insights, manage projects, and conduct customer research activities. You will also administer contracts associated with customer data collection and analysis programs.

About You

Required:

Bachelor’s Degree in Business, Data Science, Planning, Public Administration, Transportation, Marketing, or a related discipline.
A minimum of two (2) years of relevant experience.
Ability to travel to Port Authority airport facilities (JFK, LGA, EWR, TEB, SWF) as needed.

Preferred:

Master’s Degree in Business Administration, Data Science, Public Administration or related field.
Demonstrated proficiency in data analysis, strong analytical and mathematical skills.
Excellent written and verbal communication skills.
Experience in customer experience analysis, including customer survey and market research.
Familiarity with data visualization, Voice of the Customer, CRM, and analytics tools, particularly PowerBI and Medallia.
Customer-centric mindset and a commitment to public and customer service.
Familiarity with Aviation facilities and operations.

Benefits

Competitive benefits package.
Professional environment that supports development and recognizes achievement.

The Port Authority of New York & New Jersey

If you have ever flown out of JFK, biked across the George Washington Bridge, or captured that perfect picture of the World Trade Center, then you have witnessed just some of what the Port Authority of NY & NJ does.

For over 100 years, the Port Authority has been designing, engineering, and operating the transportation infrastructure that moves people and goods to, from, and throughout one of the most economically competitive and culturally vibrant regions in the world. Whether we’re fortifying the tunnels under the Hudson River to withstand future super storms, or raising a bridge so larger cargo vessels can reach the premier port on the East Coast, our nearly 7,000 employees are committed to the work they do – work that moves millions of people and supports billions of dollars in economic activity each year.

Our need for skilled, forward-thinking individuals, who are truly passionate about serving the public, continues to grow. And we’re not talking just about engineering, transportation, and urban planning professionals. We are always looking for professionals in Audit, Business Administration, Communications, Construction, Environmental Planning, Finance, IT, Media, Operations & Maintenance, Public Safety, and Security, to name just a few. We are also looking for those driven to diversify their skills. As a member of our team, you will have the opportunity to explore any number of career paths, so just because you start in one field doesn’t mean you have to stay in it.

If this is the experience you are looking for, “Follow” us here and visit our careers page at www.jointheportauthority.com to learn about current opportunities. You can also discover more about the Port Authority by visiting www.panynj.gov or www.youtube.com/user/portauthorityinfo.

We are confident that once you take a look, you will see how one organization can move a region, a nation, and the world.

New York, NY