Customer Representative - Call Center Support
Allied UniversalHighlight
Summary
About the Role
About You
- High school diploma or equivalent.
- Minimum of two (2) years of work experience in a Technical Customer Service Call Center.
- Strong understanding of customer service and customer relations.
- Effective written and oral communication skills.
- Ability to assess and evaluate situations effectively.
- Experience in a technical support role, or other technical experience.
- Associate's degree in information technology, Computer Science, or a related field.
- Basic understanding of software/hardware troubleshooting.
- Experience in Service Now and TalkDesk.
Benefits
- Medical, dental, vision, basic life, AD&D, and disability insurance.
- Enrollment in our company's 401(k) plan, subject to eligibility requirements.
- Eight paid holidays annually, five sick days, and four personal days.
- Vacation time offered at an accrual rate of 3.08 hours biweekly.
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you®.