Customer Retention Representative
$16.83/h-$32.3/h
Cox Communications2 days ago
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OnsiteFull-timeEntry
Summary
Cox Communications is seeking a Customer Retention Representative to join their team in Oklahoma City, OK. The role focuses on retaining customers through meaningful interactions and upselling services.
About the Role
As a Customer Retention Representative, you will be the last line of defense for customer retention, taking calls from customers considering downgrading or disconnecting. You will engage in transparent conversations to help customers understand the value of Cox products and services, upsell additional services, negotiate pricing, and tailor solutions using the customer database. This position requires working in a call center environment with specific operating hours.
About You
Required:
- High school diploma, GED, or relevant work experience.
- Effective communication skills.
- Excellent computer skills.
- Demonstrated ability to multi-task.
- Excellent interpersonal skills to work effectively with teams.
- Excellent ability to persuade others through indirect influence.
- Ability to seek out opportunities and take initiative with little or no direction.
- Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
- Ability to establish customer relationships in a fast-paced environment.
Preferred:
- Experience in the telecommunications industry.
- 1+ years in a sales quota or retention environment.
- 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Benefits
- Competitive pay with a base rate of at least $16.83 per hour plus monthly targeted commissions.
- Free Internet and discounts on other Cox services valued at up to $300 per month.
- Tuition reimbursement for academic pursuits.
- Paid time off to volunteer, childcare and eldercare resources, pet insurance, and more.
- Minimum of sixteen hours of paid time off every month and seven paid holidays throughout the year.
Cox Communications
Cox Communications is committed to creating more moments of real human connection. We bring people closer to family and friends through technology that’s inspired by a culture that puts people first, and we’re always working to improve life in the communities we serve. Our world-class broadband applications and services are helping create smart homes and smart cities that will bring more comfort, convenience, security, entertainment and connectivity to the lives of the people we serve. Our company is full of dreamers and doers; people who make plans and who make things happen. And, of course, people who have fun doing it. In short, people like you. Join the Cox team and make your mark!
Oklahoma City, OK