Customer Service Advisor – Bilingual Portuguese and English (Day Shift Sunday to Thursday 7am-4pm CST)
Datasitea day ago
Highlight
HybridFull-timeEntry
Summary
Datasite is seeking a Customer Service Advisor – Bilingual Portuguese and English to join their team in San José, Costa Rica. The role involves providing high-quality, consultative service experiences for clients, enhancing their overall product and service experience on the Datasite platform.
About the Role
As a Customer Service Advisor, you will perform work within Datasite applications on behalf of customers, assist in the setup and configuration of projects, provide product support via phone, email, and chat, and guide customers through consultative discussions. You will collaborate with team members to achieve timely resolutions and capture all service requests in Salesforce Service Cloud.
About You
Required:
- High school diploma required.
- Proficient fluency (C1 or C2) in both Portuguese and English.
- Intermediate Excel skills including experience using functions such as VLOOKUP.
- 2+ years previous experience in a client service or product support environment.
- Strong technical aptitude and learning agility.
- Strong communication skills, especially in explaining technical terms to non-technical individuals.
- Independent problem solving and troubleshooting skills.
- Ability to work well in a team collaboration environment.
- Excellent organizational skills and attention to detail.
Preferred:
- Bachelor’s degree in related field.
- Advanced Excel skills.
- Previous experience supporting software or SaaS applications.
- Experience in the M&A industry.
Benefits
- Hybrid work environment with some days in the office and some from home.
- Opportunity to work with a global team in a fast-paced environment.
Datasite
Datasite is where deals are made. Driving transactions in 180 countries. Delivering at the highest level, across sell-side, buy-side, and beyond. We provide a complete platform for M&A and other high-value transactions, including fundraising and restructuring. Projects become seamless in Datasite Cloud, built around the world’s most trusted data room. Our unique combination of technology and always-on assistance empowers investment banks, corporates, private equity, and law firms to shorten deal times and boost success rates. X (@datasiteglobal) Instagram (@datasiteglobal) Facebook (@datasiteglobal) YouTube (youtube.com/datasite)
San Jose, CA