Customer Service Agent (Mid-Shift)
MCIHighlight
Summary
About the Role
About You
- Must be 18 years or older.
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Ability to type at least 20 words per minute.
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Familiarity with Windows operating systems.
- Dependable and punctual with a strong work ethic.
- Skilled in troubleshooting, follow-up, and issue resolution.
- Strong conflict resolution and negotiation abilities.
- Customer-focused: empathetic, patient, and responsive.
- Able to multitask, stay organized, and self-manage.
- Team-oriented with a positive attitude.
- Comfortable in a fast-paced, ever-changing environment.
- Excellent interpersonal skills and the ability to build rapport.
- 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles.
- Experience in a contact center or government-related work.
Benefits
- Paid Time Off: Earn PTO and paid holidays.
- Incentives & Rewards: Participate in contests with cash bonuses and prizes.
- Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days.
- Retirement Savings: Secure your future with retirement savings programs.
- Disability Insurance: Short-term disability coverage available.
- Life Insurance: Access life insurance options.
- Career Growth: Significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Team-oriented culture.
- Casual Dress Code: Comfortable work attire.
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide. With a focus on digital transformation and efficiency, we help our clients Do More For Less by delivering scalable, agile solutions tailored to their needs. Through organic growth and strategic acquisitions, MCI has built a portfolio of companies offering synergistic services, including contact center management, business process outsourcing (BPO), Omnichannel CX deployment, IT services, software and app development, customer experience management, inside sales, and collections/account receivable management. Our comprehensive BPO-as-a-Service (BPOaaS) model provides flexible, end-to-end solutions for companies looking to optimize their operations. CX OUTSOURCING SIMPLIFIED MCI combines the strength of global scale with the personalized touch of smaller, agile teams. Our award-winning Customer Service Representatives (CSRs) deliver exceptional customer engagement, sales, and retention services with empathy and expertise. 🤝 Customer Experience Solutions 📈 Revenue Growth Services 🏡 Remote Workforce Solutions 🧠 CX Strategy & Design 🔒 Secure, Scalable, and Stable Operations CX TECHNOLOGY THAT DELIVERS We ensure every customer interaction is seamless across all channels, powered by cloud-based technology and intelligent automation. Our solutions enhance both customer and employee experiences, driving efficiency and cost savings. 📊 Automation, Data & Analytics ☁️ Cloud & Digital Engineering 🤖 Digital Self-Service & Cost Mitigation 🧩 Technology & Systems Integration 🚀 Digital Transformation & Marketing Solutions With over 5,000 employees and 370+ North American clients, MCI leads a global network of brands, including Gravis Marketing, OnBrand24, Valor Intelligent Processing, Market Force, and others. Contact us today to discover how MCI can help your brand achieve its full potential through Global Contact Center Outsourcing – Simplified.