About the Role

As a Customer Service Agent, you will be responsible for handling incoming inquiries and service requests from patients, employees, providers, and vendors through various communication channels. You will establish and maintain collaborative relationships with customers to enhance service delivery and ensure satisfaction. The role requires adherence to regulations and policies to protect patient information and maintain quality standards in service.

About You

Required:

High School Diploma or General Education Diploma (GED).
1 year of recent relevant experience in customer service.

Preferred:

Knowledge of processes in Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle Customer Billing.
Strong written and verbal communication skills to convey sensitive information clearly.

Sutter Health is a not-for-profit, people-centered healthcare system providing comprehensive care throughout California. Sutter Health is committed to innovative, high-quality patient care and community partnerships, and innovative, high-quality patient care. Today, Sutter Health is pursuing a bold new plan to reach more people and make excellent healthcare more connected and accessible. The health system’s 57,000+ staff and clinicians and 12,000+ affiliated physicians currently serve more than 3 million patients with a focus on expanding opportunities to serve patients, people and communities better. Sutter Health provides exceptional, affordable care through its hospitals, medical groups, ambulatory surgery centers, urgent care clinics, telehealth, home health and hospice services. Dedicated to transforming healthcare, at Sutter Health, getting better never stops. Learn more about how Sutter Health is transforming healthcare at sutterhealth.org and vitals.sutterhealth.org.

Customer Service Agent

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Summary

About the Role

About You

Benefits