Customer Service Lead
$18.22/h-$23.31/h
2 days ago
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OnsitePart-timeEntry
Summary
Inside Higher Ed is seeking a Customer Service Lead to join their Operations team at Johnson County Community College in Overland Park, KS. The role involves providing customer service and support in a high-volume retail bookstore environment.
About the Role
As a Customer Service Lead, you will be responsible for answering phones, providing general bookstore information, assisting customers with purchases, operating the cash register, and performing data entry. You will also receive, price, and stock merchandise, and participate in cyclical and fiscal physical inventories. Additionally, you will lead the bookstore floor staff, ensuring productivity and customer satisfaction, and handle escalated customer issues.
About You
Required:
- High school graduate or equivalent.
- One year of retail cashier experience.
- Dependable, organized, detail-oriented with the ability to prioritize and handle multiple tasks.
Benefits
- Part-time benefits package.
- Flexible work schedule of 25 hours per week.
Inside Higher Ed
Inside Higher Ed is the leading source for the latest news, analysis, and services for the entire higher education community. We deliver independent news and analysis that informs the world about higher education, while providing essential tools and services to help organizations and professionals be more effective. Go to www.insidehighered.com/newsletter/signup and sign up for our free Daily News Update email. Higher Education News - www.insidehighered.com Jobs & Careers - careers.insidehighered.com
Overland Park, KS