Customer Service Manager - State Farm Agent Team Member
$65k/y-$125k/y
State Farm Agent4 days ago
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OnsiteFull-timeSenior
Summary
State Farm Agent is seeking a Customer Service Manager - State Farm Agent Team Member to join their team in Henderson, NV. The role involves generating exceptional customer experiences to support the growth of the insurance agency.
About the Role
As a Customer Service Manager with Adam C. Robertson State Farm Agency, you will oversee the customer service team and daily operations, develop and implement customer service policies and procedures, handle escalated customer complaints, and train and mentor customer service representatives.
About You
Required:
- 5+ years of experience in customer service, with 2+ years in a managerial role.
- Leadership and organizational skills.
- Communication and problem-solving abilities.
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
State Farm Agent
At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. A career as a State Farm® agent offers an incredible opportunity for motivated people to align themselves with a company that has earned the respect of its customers and community. For the past 90+ years, State Farm agents have built and maintained lasting customer relationships. With diverse backgrounds and experiences, over 19,000 State Farm agents serve our customers across the United States. Like a good neighbor, State Farm is there.®
Henderson, NV