Customer Service Manager
$80k/y-$115k/y
4 days ago
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OnsiteFull-timeMid
Summary
Georgia-Pacific LLC is seeking a Customer Service Manager to lead their Customer Service team in Milford, NJ. The role involves overseeing local and regional accounts, ensuring exceptional service delivery and growth.
About the Role
As a Customer Service Manager, you will work collaboratively with cross-functional teams to enhance customer experience and contribute to the company's success. Your responsibilities include providing strategic leadership to the Customer Service team, building strong relationships with customers and internal teams, fostering a culture of accountability, and implementing process improvements to drive operational excellence.
About You
Required:
- 2+ years experience supporting key customer accounts in a manufacturing, industrial, distribution or similarly fast-paced environment.
- Ability to lead and support a team through coaching, performance feedback, and collaboration.
- Strong communication skills and the ability to build relationships across departments and with customers.
Preferred:
- Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment.
- Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS.
Benefits
- Medical, dental, and vision coverage.
- Flexible spending and health savings accounts.
- Life insurance, ADD, and disability benefits.
- Retirement plan and paid vacation/time off.
- Educational assistance and potential infertility assistance, paid parental leave, and adoption assistance.
Georgia-Pacific LLC
Georgia-Pacific and its subsidiaries are among the world’s leading manufacturers and marketers of bath tissue, paper towels and napkins, tableware, paper-based packaging, cellulose, specialty fibers and building products. The company operates more than 150 facilities and employs approximately 30,000 people directly and creates more than 89,000 jobs indirectly.
Milford, NJ