Customer Service Manager
$18/h-$18/h
EcoShield Pest Solutionsa month ago
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OnsiteFull-timeMid
Summary
EcoShield Pest Solutions is seeking a Customer Service Manager to join their team in Springville, UT. The role involves leading a team of Customer Service Representatives to provide exceptional service and oversee office and administrative duties.
About the Role
As a Customer Service Manager, you will be responsible for planning, coordinating, and supervising the activities of the Customer Service Representatives. You will ensure customer relationships are maintained, operational objectives are met, and identify trends and inefficiencies to improve service delivery. Additionally, you will oversee audits of the CRM system, provide coaching to team members, and assist with scheduling, follow-ups, escalations, hiring, and training.
About You
Required:
- High School Diploma or GED.
- 2+ years of customer service and/or conflict resolution experience.
- 1+ year of customer service management experience.
Preferred:
- Experience with Pest Management Software Systems.
- Ability to use computers and telephone systems.
Benefits
- Weekly Pay – Get paid every Friday!
- Paid sick and vacation time along with 10 company-paid holidays.
- Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA).
- Short-term and long-term disability coverage, plus voluntary life insurance.
- 401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%.
- Access to the Employee Assistance Program (EAP).
- Discounted pest control services for employees and their friends/family.
EcoShield Pest Solutions
At EcoShield, we care about our customers, our communities, and our employees. With each and every interaction with our team, our mission is to solve your pest problems and to provide you with a pest-free and happy home.
Springville, UT