Customer Service Rep (Level Provider)
Independence Blue Crossa day ago
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RemoteFull-timeEntry
Summary
Independence Blue Cross is seeking a Customer Service Rep (Level Provider) to join their team in Philadelphia, PA. The role involves providing excellent service to customers in a virtual environment.
About the Role
As a Customer Service Rep, you will be responsible for handling customer inquiries, providing accurate information and assistance, and ensuring high-quality service standards. You will work autonomously, manage calls professionally, and follow up on inquiries as needed. The position requires flexibility in scheduling, including potential late-night shifts, and the ability to work from home with a reliable internet connection.
About You
Required:
- Minimum High School diploma or equivalent.
- 2-3 years proven work experience with customer contact.
Preferred:
- Two years of college education.
- Experience in the hospitality, healthcare, or pharmaceutical industry.
- Bilingual skills.
- Strong communication and interpersonal skills.
Benefits
- 8% shift differential for evening and late-night shifts.
- Fully remote work opportunity.
Independence Blue Cross
Independence Blue Cross is the leading health insurance organization in southeastern Pennsylvania. For 85 years, we have been enhancing the health and well-being of the people and communities we serve. We deliver innovative and competitively priced health care products and services; pioneer new ways to reward doctors, hospitals, and other health care professionals for coordinated, quality care; and support programs and events that promote wellness. To learn more, visit ibx.com. Connect with us on Facebook and Twitter at @IBX and @IndependenceBlueCross on Instagram. Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association.
Philadelphia, PA