Customer Service Rep 1 - Bilingual
PrimericaHighlight
Summary
About the Role
About You
- Fluency in English and Spanish, including the ability to speak, read, and write in both languages.
- Minimum 3 years of call center customer service experience.
- Minimum high school diploma or GED.
- Excellent PC skills.
- Intermediate skills in Microsoft Word.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Attention to detail.
- Ability to maintain knowledge of company’s products and procedures.
- Ability to work under pressure and communicate professionally with irate customers.
- Strong problem solving and decision making skills.
- Ability to organize and present facts in a clear and concise manner in both speech and correspondence.
- Ability to handle high-volume calls.
Benefits
- Day one health, dental, and vision insurance.
- 401(k) Plan with competitive employer match.
- Vacation, sick, holiday and volunteer time off.
- Life and disability insurance.
- Flexible Spending Account & Health Savings Account.
- Professional development.
- Tuition reimbursement.
- Company-sponsored social and philanthropy events.
Primerica is a leading provider of financial products and services in North America, with over 2,800 corporate employees who support over 151,000 licensed independent representatives providing financial education and offering financial products and services to their clients. Primerica was founded 48 years ago and is publicly traded on the New York Stock Exchange (NYSE) under the symbol "PRI". Primerica’s focus is on serving the needs of middle-income families by providing products such as term life insurance, mutual funds, annuities, and mortgages. In addition to the products and services we offer, Primerica also offers entrepreneurial-minded individuals the opportunity to build their own financial services business. More information about Primerica's Business Opportunity can be found on www.primericabusinessopportunity.com. Headquartered in Duluth, GA, Primerica operates throughout the U.S., Canada, and the territories of Puerto Rico and Guam. We believe financial security should be possible for everyone, so we strive to meet families where they are today and help them be better prepared for their future.