Customer Service Rep-Call Center- Examination
$15.92/h-$22.80/h
2 days ago
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OnsiteFull-timeEntry
Summary
City of Cleveland is seeking a Customer Service Representative for their Call Center. The role involves handling a high volume of utility customer inquiries, concerns, and complaints via telephone and in-person.
About the Role
As a Customer Service Representative, you will be responsible for resolving customer inquiries regarding accounts, equipment, and services. Your duties will include performing account analysis, calculating charges, explaining policies, and providing excellent customer service. You will utilize various tools and resources to assist customers and ensure their issues are resolved effectively.
About You
Required:
- High School Diploma or GED.
- One year of full-time paid experience in customer service, collections, or billing in a high-volume business environment.
Preferred:
- Experience in a utility call center.
- Completion of a customer service specialization certification.
- Fluency in a second language.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Life insurance options.
- Potential for residency credit in the Civil Service examination.
City of Cleveland
I am the sole Member of Ken Silliman Attorney at Law, LLC
Cleveland, OH