Customer Service Rep
$14/h-$14/h
20 hours ago
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HybridFull-timeEntry
Summary
Maximus is seeking a Customer Service Rep to join their team in Edinburg, TX. The role involves providing customer care and benefit enrollment services for the Health Texas project via telephone and web-based portals.
About the Role
As a Customer Service Rep, you will be responsible for answering incoming calls from consumers, tracking inquiries, completing tasks according to guidelines, and meeting quality assurance metrics. You will also facilitate caller requests, transfer consumers to appropriate entities, and provide translation services for non-English speaking callers. This position requires you to attend training and maintain up-to-date knowledge of all programs and systems.
About You
Required:
- High school diploma or GED required.
- 0-6 months of relevant professional experience.
Preferred:
- Demonstrated logical problem-solving skills.
- Proficient in managing high-volume calls.
- Strong organizational and prioritization abilities.
Benefits
- Competitive compensation with quarterly bonuses based on performance.
- Comprehensive insurance coverage including medical, dental, and vision.
- 401K retirement savings plan with company matching.
- Paid time off package including PTO, holidays, and sick leave.
- Access to wellness resources through the Employee Assistance Program.
- Tuition reimbursement for ongoing education.
- Professional development opportunities including training programs and workshops.
Maximus
We’re moving people forward by providing transformative technology services, digitally enabled customer experiences, and clinical health services that change lives. Our employees share an authentic desire to make vital services available to the public and support the missions of our customers.
Edinburg, TX