Customer Service Rep I
$18/h-$27/h
Fresenius Medical Care2 days ago
Highlight
HybridFull-timeEntry
Summary
Fresenius Medical Care is seeking a Customer Service Rep I to join their team in Lawrence, MA. The role involves communicating with clients to provide timely and accurate laboratory results and assisting with various inquiries.
About the Role
As a Customer Service Rep I, you will be responsible for gathering information from clients, contacting them regarding abnormal test results, assisting with test status inquiries, and documenting all communications. You will also instruct clients on test ordering and specimen handling, manage supply orders, and collaborate with various departments to resolve client issues.
About You
Required:
- High School Diploma required.
- 0 – 1 year’s related experience.
- Prior call center experience and/or multi-line phone system.
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off.
- Parental leave.
Fresenius Medical Care
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life. Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
Lawrence, MA