Customer Service Representative – Financial Services
$19/h-$19/h
2 days ago
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OnsiteFull-timeEntry
Summary
TTEC is seeking a Customer Service Representative – Financial Services to join their team onsite in Charlotte, NC. The role involves providing exceptional support to customers of an asset and wealth management company.
About the Role
As a Customer Service Representative, you will assist customers with their online banking needs, answer product-related questions, provide website navigation support, and help with the application process. You will also document interactions, meet performance metrics, and participate in process improvement projects.
About You
Required:
- 1 year of customer service experience
- High school diploma or equivalent
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Ability to recognize, apply, and explain product or service knowledge
- Computer experience
Benefits
- Base wage of $19 per hour plus performance bonus opportunities
- Supportive of career and professional development
- Inclusive culture and community-minded organization
- Healthy benefits package including PTO, tuition reimbursement, and health and wellness incentives
TTEC
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Charlotte, NC