Customer Service Representative ( Remote )
15 hours ago
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RemoteFull-timeEntry
Summary
Third Party CS is seeking a Customer Service Representative to join their team in Sun City, CA. The role involves answering client inquiries, providing product information, and resolving customer issues with empathy and efficiency.
About the Role
As a Customer Service Representative, you will be responsible for managing incoming calls, emails, and chats, assessing customer needs, and providing accurate solutions. You will also record customer interactions, follow service procedures, and strive to meet team goals while maintaining a positive customer experience.
About You
Required:
- Previous experience in customer support, client services, sales, or a related field.
- Excellent communication skills over the phone and other platforms.
- Basic computer skills and experience.
- Ability to multitask and manage time effectively.
Preferred:
- Experience in up-selling and scheduling callbacks.
- Strong active listening skills to relay information and address concerns.
Benefits
- Health Insurance (dental and vision included)
- Excellent retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Remote Position(s) available (work from home)
Third Party CS
We are
Sun City, CA