Customer Service Representative (4722C), Facilities Services - 84569
$32.75/h-$36.71/h
Inside Higher Eda day ago
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HybridFull-timeEntry
Summary
Inside Higher Ed is seeking a Customer Service Representative to join their Facilities Services team in Berkeley, CA. The role involves providing services to campus clients by receiving and routing service requests.
About the Role
As a Customer Service Representative, you will be responsible for handling calls and emails from clients, processing work orders, managing client complaints, and coordinating with various departments for service requests. You will also run reports, process data, and assist with work order creation and completion.
About You
Required:
- Effective written communication skills to prepare correspondence, reports, and training documents.
- Active listening, interpersonal communication, and problem-solving skills.
- Proficiency with Microsoft Office applications.
- Ability to learn computerized Maintenance Management System (IBM) software.
- Working knowledge of facility maintenance practices and safety procedures.
- Ability to function under fluctuating workloads and meet deadlines.
- High school diploma and/or equivalent experience/training.
Benefits
- Comprehensive benefits package including medical, dental, and vision coverage.
- At least 80 hours (10 days) of paid time per year for professional development activities.
- Eligible for up to 60% hybrid work.
Inside Higher Ed
Inside Higher Ed is the leading source for the latest news, analysis, and services for the entire higher education community. We deliver independent news and analysis that informs the world about higher education, while providing essential tools and services to help organizations and professionals be more effective. Go to www.insidehighered.com/newsletter/signup and sign up for our free Daily News Update email. Higher Education News - www.insidehighered.com Jobs & Careers - careers.insidehighered.com
Berkeley, CA