Customer Service Representative - Automotive
The Reynolds and Reynolds Company2 days ago
Highlight
OnsiteFull-timeEntry
Summary
The Reynolds and Reynolds Company is seeking a Customer Service Representative - Automotive to join their growing team in Salt Lake City, UT. The role involves assisting customers with maintenance claims and understanding their automotive contracts.
About the Role
As a Customer Service Representative, you will be responsible for taking inbound calls from customers, reviewing automotive contracts, evaluating maintenance claims, obtaining necessary documentation, and assisting customers with general questions related to their contracts. You will also log notes and input documentation using the AGWS system.
About You
Required:
- Strong customer service and phone skills.
- Must be able to type a minimum of 30 WPM.
- Strong multitasking skills.
Preferred:
- Bilingual in English/Spanish.
- Technical certification or degree.
- Previous automotive experience in service or automotive related customer service.
- ASE certifications.
Benefits
- Medical, dental, vision, life insurance, and a health savings account.
- 401(k) with up to 6% matching.
- Paid vacation and sick days.
- Eight paid holidays.
- Referral bonuses.
- Professional development and training.
- Promotion from within.
The Reynolds and Reynolds Company
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe. With products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.
Salt Lake City, UT