Customer Service Representative - Phones and Chat - Richmond, VA
4 days ago
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OnsiteFull-time
Summary
iPostal1 is seeking a Customer Service Representative - Phones and Chat to join their team in Richmond, VA. The role involves supporting customers via phone, chat, and email in a fast-paced environment.
About the Role
As a Customer Service Representative, you will be responsible for answering inbound calls, identifying customer needs, managing expectations, and providing support through various communication channels. You will also assist with mail support tasks and engage with customers in a positive manner to build relationships.
About You
Required:
- Active listening skills
- Results oriented
- Strong work ethic
- Excellent verbal and written communication skills
- Previous experience in a customer service-oriented role
Benefits
- Two-week paid training starting on Day 1
- In-office role with a Monday to Friday schedule from 9:00 am to 5:00 pm
iPostal1
iPostal1 is the leading digital mailbox service offering customers a real street address in any of our more than 3,000 mailbox locations for receipt of their postal mail, packages, magazines and more. Plans start at $9.99/month at most locations. Customers can view and manage their mail anytime from anywhere online of with our app. Additionally, small business customers can add phone forwarding, voicemail, and fax to any iPostal1 street address to create a virtual office and expand their company's presence into new locations.
Richmond, VA