Customer Service Representative- Bakersfield 1.1
$20/h-$24.99/h
Universal Healthcare MSO, LLCa day ago
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OnsiteFull-timeEntry
Summary
Universal Healthcare MSO, LLC is seeking a Customer Service Representative to join their team in Bakersfield, CA. The role involves handling incoming calls from various stakeholders regarding inquiries related to benefits, authorizations, claim resolution, and eligibility.
About the Role
As a Customer Service Representative, you will be responsible for managing telephone inquiries from health plan members, employers, providers, and health plan coordinators. Your daily tasks will include providing accurate information, maintaining professionalism, and ensuring a positive customer experience. You will also need to handle complex inquiries, utilize available tools to resolve issues, and maintain accurate records of interactions.
About You
Required:
- High school diploma or GED required.
- Proficiency in principles and processes for delivering excellent customer service.
Preferred:
- Familiarity with medical insurance and basic medical terminology.
- Experience in a managed care environment.
- Strong organizational skills with the ability to manage multiple priorities.
- Bilingual proficiency in English and Spanish.
Benefits
- Medical
- Dental
- Vision
- Paid Time Off (PTO)
- Floating Holiday
- Simple IRA Plan with a 3% Employer Contribution
- Employer Paid Life Insurance
- Employee Assistance Program
Universal Healthcare MSO, LLC
Universal Healthcare MSO is a full service management services organization providing IPA management services to Universal Healthcare IPA, Inc. Additionally through Universal Healthcare MSO's DBA, Sunrise Wellness Care, we provide health home and community support services to Kern County's most vulnerable members of our community
Bakersfield, CA